Contact Ngurah Rai VIP Fast Track
To contact Ngurah Rai VIP Fast Track, send a WhatsApp message to +62 811-2859-0000 with your flight number, travel date, number of passengers and preferred tier (Essential, VIP or VVIP). You can also email sales@balipremiumtrip.com. The Bali Premium Trip reservations team handles every request and confirms bookings in writing.
Ngurah Rai VIP Fast Track is an independent arrival and departure assistance service at I Gusti Ngurah Rai International Airport (DPS) in southern Bali. It is operated by Bali Premium Trip and published by Juara Holding Group. We are not the airport operator, and the service is not endorsed by airport or government authorities.
There are exactly two official ways to reach the team. If you see any other phone number or address using this name, treat it as unofficial.
Which contact channel should you use?
WhatsApp is the primary channel. Your flight details, changes and confirmation all stay in one written thread.
| Channel | Details | Best for | What happens next |
|---|---|---|---|
| WhatsApp (primary) | +62 811-2859-0000 · wa.me/6281128590000 | New bookings, flight changes, travel-day coordination | The reservations team replies in the same chat and asks for anything missing |
| sales@balipremiumtrip.com | Company requests, group and MICE manifests, longer itineraries with attachments | The reservations team replies by email; you can move to WhatsApp for travel-day contact |
We do not publish a reply-time promise. How quickly you hear back depends on request volume, which climbs sharply in July and August and again from late December to early January.
Ready-to-send WhatsApp message
Tap this prefilled WhatsApp link and fill in the blanks, or copy the template below:
> Hello Ngurah Rai VIP Fast Track, I would like to book.
> Flight number:
> Date:
> Arrival / departure / both:
> Passengers (adults, children, infants):
> Tier: Essential / VIP / VVIP
What details should you send in your first message?
If your first message has everything, you skip a round of follow-up questions.
| Detail | Example format | Why it matters |
|---|---|---|
| Airline and flight number | Two-letter airline code plus flight digits | Flight tracking, so a delay does not leave you unmet |
| Date and scheduled time | Local Bali time (WITA) | Greeter and vehicle planning |
| Arrival, departure or both | “Arrival 14 Oct, departure 21 Oct” | Departure handling starts kerbside, so the team needs your drop-off plan |
| Passenger count | Adults, children, infants listed separately | Pricing is per person; children’s rates must be confirmed with reservations |
| Tier | Essential, VIP or VVIP | Sets the level of escort, lounge and porter arrangements |
| Lead passenger and reachable number | Name as on passport, WhatsApp number active on landing | So the greeter can find and message you |
| Special requirements | Pram, toddler, wheelchair, heavy luggage, privacy request | Wheelchairs are requested through your airline; the team coordinates the handover |
| Onward destination | Hotel or villa area | Needed to quote an executive vehicle transfer |
Please do not send passport scans or card numbers in your first message. The reservations team will tell you what they need and how to share it.
Groups, incentive trips and wedding parties need a passenger manifest. Email is the easier way to send one.
How much does each tier cost?
Prices below are per person in US dollars, as of September 2026, and may change. Inclusions apply where available and as confirmed for your flight.
| Tier | Price per person | Inclusions (where available / as confirmed) | Often chosen by |
|---|---|---|---|
| Essential | USD 105 | Fast track lane access with a greeter | Solo travellers with light luggage |
| VIP | USD 500 | Meet and greet at the arrival area or airbridge where airport procedures permit, fast track lane escort, baggage assistance, customs guidance, lounge access and refreshments where available, dedicated WhatsApp support | Families, seniors, honeymoon couples |
| VVIP | USD 1,500 | Everything in VIP, plus a dedicated personal concierge throughout, porter service, lounge or private-room arrangements where available, baggage delivered to your vehicle, executive vehicle coordination (premium sedan such as Mercedes or BMW class, or Toyota Alphard, subject to availability) | Executives, delegations, privacy-sensitive guests |
Vehicle transfers are quoted per request, and there is no published transfer price. Tell the team your hotel area so they can plan around these typical drive times from DPS, which depend on traffic:
- Nusa Dua and Jimbaran: roughly 20-45 minutes
- Seminyak: 30-60 minutes
- Uluwatu: 45-75 minutes
- Canggu: 45-90 minutes
- Ubud: 1.5-2.5 hours
Evening rush hours and holidays make these trips longer.
How does booking work after you make contact?
- Send your details. Use WhatsApp or email with your flight, date, passengers and tier.
- Reservations reviews your request. The team checks what can be arranged for your flight. Lounge access and airbridge meetings depend on airport procedures on the day.
- You receive the terms in writing. The price, inclusions and payment instructions come directly from the Bali Premium Trip reservations team. Do not pay anyone who contacts you from a different number.
- Your booking is confirmed. A booking is confirmed only when the reservations team replies in writing.
- Share changes early. Send new flight times, extra passengers or a tier upgrade in the same thread.
- Travel day. On arrival, your greeter meets you and walks you through the fast track lane, with help on baggage and customs depending on your tier. On departure, a porter meets you at the kerb and takes you to check-in. You are then escorted through normal security to the lounge where available.
What if your flight lands soon?
Short-notice requests are reviewed one by one, and we can’t guarantee them. Message on WhatsApp straight away, and read our last-minute fast track guide to see what to include. If you’re planning ahead, the booking page takes you through choosing a tier step by step.
Book well ahead for the busiest arrival periods: July to August (European and Australian holidays), late December to early January, Easter, Australian school holidays and Indonesian holidays such as Lebaran.
What stays your responsibility?
The service helps you through the airport. It does not replace official checks. You are responsible for your passport, entry requirements, arrival declarations and any tourist levy. Check the current rules on official Indonesian government sources before you fly.
For departures, follow your airline’s advice on when to arrive. For international flights this is often about 3 hours before departure.
—
Speak with the Bali Premium Trip concierge
Send your flight number, date, passenger count and preferred tier on WhatsApp. The reservations team will confirm what can be arranged and reply with the terms in writing.
Message +62 811-2859-0000 on WhatsApp · or email sales@balipremiumtrip.com
—
Frequently Asked Questions
Is +62 811-2859-0000 the only WhatsApp number for Ngurah Rai VIP Fast Track?
Yes. +62 811-2859-0000 is the only WhatsApp number for Ngurah Rai VIP Fast Track, and sales@balipremiumtrip.com is the only email. Both go to the Bali Premium Trip reservations team. If someone contacts you from another number saying they represent the service, don’t pay them. Message the official number to check first.
Should I call or send a message when contacting Ngurah Rai VIP Fast Track?
Send a written message. Bookings are only confirmed in writing, so a WhatsApp chat or email keeps a record of your flight number, passenger count, tier and any changes. You can also send ticket screenshots and group manifests. A phone call can’t give you the written confirmation your booking needs.
What should I do if my flight changes after I have contacted the team?
Reply in the same WhatsApp chat or email thread with your new flight number, date and scheduled time. Keeping everything in one thread lets the reservations team see the full history. Flight tracking covers delays on the day, but you still need to tell the team yourself if your flight is rebooked or cancelled.
Can an assistant or travel planner contact Ngurah Rai VIP Fast Track for me?
Yes. Executive assistants, family members and travel planners can contact the team for a traveller. Include the lead passenger’s name as it appears on the passport and a WhatsApp number that will work on landing, so the greeter can reach the traveller directly. Group and corporate requests should include a full passenger manifest.